Under this Limited Warranty, Drones warrants that each Drones product (excl. Drones Dock) that you purchase will be free from material and workmanship defects under normal use in accordance with Drones’s published product materials during the warranty period. Drones’s published product materials include, but not limited to, user manuals, safety guidelines, specifications, in-app notifications, and service communications.

If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Drones’s local service center as provided in Part III of these Policies or through http://www.mooyam.net/support . You will need to provide a valid proof-of-purchase, receipt or order number (for Drones Direct Sales) for the warranty service.
Charges may apply for services not covered by this Limited Warranty. Please contact Drones for information specific to your location.
Please note that the warranty service is only available in the respective Drones service regions where you purchased your Drones product.

These policies do not cover the following:
× Crashes or fire damage caused by non-manufacturing factors, including but not limited to, pilot errors.
× Damage caused by unauthorized modification, disassembly, or shell opening not in accordance with DJI’s official instructions or manuals.
× Damage caused by improper installation, incorrect use, or operation not in accordance with DJI’s official instructions or manuals.
× Damage caused by an unauthorized service provider.
× Damage caused by an unauthorized modification of circuits, mismatch, or misuse of battery and charger.
× Damage caused by flights not following recommended instruction manuals.
× Damage caused by operating the product in bad weather (i.e. strong wind, rain, sand or dust storm, etc.).
× Damage caused by operating the product in a surrounding environment with electromagnetic interference (i.e. mining areas, areas with radio transmission towers or high-voltage wires nearby, substations, etc.).
× Damage caused by operating the product in a surrounding environment with wireless interference (i.e. transmitters, video links, Wi-Fi devices, etc.).
× Damage caused by operating the product at a weight greater than the safe takeoff weight as specified in the instruction manuals.
× Damage caused by a forced flight when components have aged or been damaged.
× Damage caused by a reliability or compatibility issue due to use of unauthenticated third-party parts.
× Damage caused by operating the product with a defective battery or at low battery.
× Uninterrupted or error-free operations on the product.
× Loss of, or damage to, your data saved in your product.
× Not provided flight logs which are used for accident data analysis.
× Any software, whether provided with the product or installed subsequently.
× Failures or damage caused by any third-party products, including the products or accessories provided or integrated into your product by DJI at your request.
× Any technical or other support, such as assistance with “how-to” questions or inaccurate product set-up and installation.
× Products or parts with an altered identification label or from which the identification label has been removed.

Mooyam will attempt to diagnose and resolve your problem by telephone, e-mail or online chat. Mooyam may direct you to download and install particular software updates.
If your problem cannot be resolved over the telephone or through the application of software updates, you may be required to deliver the product to Mooyam for further examination. Mooyam will arrange for repair or replacement service at no cost if the problem falls under this Limited Warranty.